Privacy policy
How we collect, use and protect your personal information.
Last updated: October 2026
Access 2 Goals Pty Ltd (ABN 50 652 130 553) (“we”, “us”) respects your privacy. We handle personal information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles, NSW health privacy laws and our obligations as a registered NDIS provider.
What we collect
We collect information we need to provide and manage your supports, which may include:
- your name, contact details, date of birth and emergency contacts
- NDIS details, such as your NDIS number, plan and funding information
- health and disability information relevant to your support (sensitive information)
- information about your goals, preferences, routines and support needs
- details from people who contact us on your behalf, such as family, carers or support coordinators
- information you give us through our website forms, by phone or by email
How we collect it
We collect information directly from you wherever possible. With your consent, we may also collect it from your support coordinator, plan manager, family, carers or health professionals.
How we use it
- to plan, deliver and review your supports
- to communicate with you and the people you’ve asked us to involve
- to claim payment from the NDIA, your plan manager or you
- to meet our legal obligations, including NDIS Commission reporting requirements
- to improve our services and handle feedback and complaints
When we share it
We only share your information with your consent, or where the law requires or allows it, for example with the NDIA, the NDIS Quality and Safeguards Commission, or in an emergency to protect someone’s health or safety. We don’t sell your information.
How we protect it
We store information securely, limit access to staff who need it for their work, and keep records for the periods required by law. Our website forms send enquiries securely to our team. Please don’t include NDIS numbers or health details in website forms. We’ll collect what we need when we talk.
Accessing and correcting your information
You can ask to see or correct the information we hold about you at any time. Contact us using the details below and we’ll respond within a reasonable time.
Website
Our website may use cookies and analytics tools to understand how visitors use the site. These don’t identify you personally. You can turn off cookies in your browser settings.
Questions or complaints
If you have a question or concern about privacy, contact us on 0401 665 698 or [email protected]. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.